Fast & Reliable Help Desk Software
SMARTER TRACK
Deliver unparalleled customer service, improve productivity, reduce overall support and customer service costs, and consolidate all communication in one location for analysis and compliance needs with SmarterTrack Helpdesk Software. Get SmarterTrack from WebServer today to improve customer service while better-utilizing employees across your business.
Why Use SmarterTrack?
Lower Support Costs
SmarterTrack services enable businesses to implement customer-to-customer interaction using the Community, funneling questions and issues through live chat and offering self-help knowledge with lower support costs.
Multi-Brand Support
Having multiple different companies, various branches, or even numerous products is common these days. With SmarterTrack, you can easier manage and support any number of brands using a single installation.
Centralised Communication
With SmarterTrack, you can centralize all communication with one platform. This gives you a single point of access for seeing exactly what your customers are saying and how they're saying it in order to improve your business.
Why Choose WebServer’s SmarterTrack Service?
Increased Functionality
The SmarterTrack portal was built to accommodate a number of different browsers and platforms. This means that the portal was built with a responsive design that will look great and perform even better with its increased functionality.
Easy to Manage Knowledge Base
The SmarterTrack Helpdesk Software lets you manage knowledge base easily for an ensured process and productivity. Assign articles to agents, view a list of articles with broken links, and quickly moderate customer comments.
Web Analytics
SmarterTrack makes it easy to gather Web analytics on the portal with Google Analytics integration. Read the data and do your own analysis through a single point of access in order to figure out more business strategies.
Customer Service and Help Desk Software
SmarterTrack
SmarterTrack is a powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, SmarterTrack provides a centralized outlet for all communication channels and is an ideal solution for building your online community.
Self – service
With SmarterTrack‘s helpdesk portal, companies can improve their marketability and create a central hub for all communication channels. Encourage customers to submit tickets, initiate live chats and search self-service resources and use the Community to empower customers to give feedback, ask questions, report bugs and interact together. Using the portal, it’s possible to expand your social network and improve your community outreach.
Responsive design for increased functionality
The SmarterTrack portal was built to accommodate a number of different browsers and platforms. That means that the portal will look great, and perform even better.
Easily manage knowledge base content
Assign articles to agents, view a list of articles with broken links and quickly moderate customer comments. If an article is changed or even removed, simply point searchers to the new location or a new article, thereby preserving search rankings and eliminating search errors
Customize and brand your help desk portal
Create a consistent company appearance by customizing the customer portal for one or multiple brands.
Improve help desk portal content with analytics
SmarterTrack makes it easy to gather Web analytics on the portal with Google Analytics integration.
Access your email or chats from anywhere, at any time, using your favorite Web browser
Access your email, calendars, contacts, tasks, chats and notes regardless of whether you’re in the office, on the road, or at home using a Web browser and SmarterMail’s leading webmail interface. The mail server’s interface combines simple design aesthetics with the full functionality of a desktop client and gives users the ability to communicate and collaborate around the clock from anywhere there is an Internet connection.
Work at your desk or on-the-go with complete collaboration & synchronization
Enjoy full collaboration features and synchronize your email, contacts, calendars, tasks and notes with desktop email clients like Microsoft Outlook 13, Windows 8 Mail, Apple Mail, eM Client and Mozilla Thunderbird. Users can also sync the latest Apple, Android and Windows phones and tablets via technologies such as Exchange Web Services, Exchange ActiveSync, CalDAV, CardDAV and more.
WebServer
Testimonials
You have developed a creative solution for our requirements and have provided a professional yet personalised service.
WebServer
Clients
Protect Users' information
256-bit point-to-point encryption technology prevent user privacy information so that they won't be stolen and codified. Your client will feel safe to shop on your website.
Protect your website
The Sucuri Firewall is a cloud-based WAF that stops website hacks and attacks. Ensure website is secure and let you gain peace of mind.
WebServer.com.my, a business unit of a privately owned Acme Commerce Sdn Bhd was established in 1989. Specializes in the complex managed hosting services such as database hosting and mission critical application hosting since 1999.
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Office Hour
+603 2770 2833 -
Extended
+603 2770 2803 -
Email
sales@webserver.com.my -
Technical Support
support@webserver.com.my
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